My Resume

More than 15 years of professional writing skills that include:

• technical writing
• creating how-to documents
• document editing
• proofreading
• creative design and writing
• company & personal email 

Leadership: explaining, teaching, and training others how to accomplish specific tasks, including one-on-one learning to use particular computer programs.

Helping employees by providing guidance and assisting with projects and tasks.

Assisting customers by answering questions and helping to find answers plus any other customer service help that is needed.

• More than 20 years on Windows-based computers
• More than 15 years of experience with the Microsoft Office suite—including Excel, Powerpoint, Word, and Outlook
• Over three years of database management/upkeep
• One year of website design
• Less than one year with Canva design

During my two-and-a-half years at Caterpillar, Inc.,  I provided guidance as an SME for 2,000 employees located in the USA, France, Germany, and India.

While there, I developed a training class and taught design engineers how to use the Teamcenter system called DCC (Design Collaboration Center).

At Hammond Lumber Co. I provided guidance, and at times taught my peers to perform various tasks, including my replacement as Insider Receiver.

I have five+ years of experience with:

• planning
• scheduling
• inventory control
• electronic receiving
• incoming shipment processing
• claims and returns processing
• cost verifications
• product inspections
• purchase order management

• 2022 - Bachelor's Degree in Applied Science Minor in Business Administration at The University of Maine at Augusta, Cum Laude honors

• 2010 - Associates Degree in Computer Information Systems at Kaplan University, Summa Cum Laude honors

Belfast, Maine

Inside Receiver

11/2018 - 07/2022

• Managed the processing and receiving of incoming orders
• Cost verifications
• Inventory checks
• Managed purchase orders
• Product inspections
• Claims and returns management
• Assisting and Training employees/providing guidance
• Assisting customers with new orders and purchases

Belfast, Maine

Temp-Staffing Employee w/ Bonney Staffing

01/2018 - 09/2018

Maintained clinical provider database by:

• Operating athenaNet and athenaError queues
• Verifying contact information of medical providers
• Updating database with provider information

Belfast, Maine

Business Partner

08/2011 - 12/2019

• On-site operations (mowing, pruning, pressure washing, clearing)
• Book-keeping functions
• Office management (answering calls and emails)
• Website creation and management

Pontiac, Illinois

Advanced Technology Recycling

05/2010 - 05/2011

Coordinating and scheduling electronic recycling and inputting data into the inventory database.

Mossville, Illinois

Contractor w/ ACCS Consulting

05/2006 - 12/2008

• Subject Matter Expert with Caterpillar's DCC system
• Teaching engineers using various training mediums (one-on-one, classroom, user guides)
• Development of user manuals for DCC instructions
• Assisted Tier I and II help desk personnel with DCC questions/guidance

 1997 - 2001

U.S. Air Force

Offutt AFB, Nebraska

RC135/TF33 Jet Engine Mechanic

Level 5 - Journeyman 

Aerospace Propulsion Technical Training

Lackland AFB, Texas

Basic Military Training

Lackland AFB, Texas